Case study

King Khalid International Airport (KKIA)

Terminal 5 Management Contract and Corporatisation Project

Terminal Management

This case study is the amalgamation of two distinct projects. We have grouped them together to highlight how the daa International team can partner with clients throughout the airport transaction life cycle.

King Khalid International Airport

Terminal 5 (T5) Management Contract

Terminal 5 has a building area of 106,500m². It has 17 passenger bridges, four bussing gates, 60 check-in counters and five baggage reclaim belts. It can accommodate 12 million passengers per year to IATA Level of Service Standard ‘C’ and has 2,752 car parking spaces.

Terminal Operating Model:

Based on the concept of ‘Transforming T5 Together’, our bid promised to deliver a world-class airport experience where passengers would feel relaxed, refreshed and at ease.

To achieve this ambition, daa International devised a set of values and guiding principles for KKIA T5 that would:
  1. • Honour Saudi culture
  2. • Unlock T5’s potential
  3. • Deliver results
We developed a customised, passenger-centric operating model, consisting of several integrated elements that would realise this promise. Our approach was rooted in partnership and took account of the cultural and political environment in which the airport operates. In particular, it ensured that Saudisation was addressed through our training division so that critical capabilities could be established and grown.

The operations contract encompasses all terminal management services, along with the control of commercial tenants such as retail and food & beverage. As part of this commission daa International uses its ISO55001 experience to establish, implement and maintain a robust asset care approach. Through our experience, insight and collaboration with GACA and RAC, the terminal’s performance is on a steady upward trajectory since its soft opening on May 23rd, 2016.

A high-functioning, passenger-centric terminal, serving 30,000 passengers per week and strategically positioned for commercial expansion. T5 is destined to become the prototype project for Saudi airport commercialisation.